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ResortQuest would like to thank our guests, owners, and the community for their positive responses and support regarding our decision to temporarily amend our cancellation policy due to the oil spill. We will continue to keep you advised via e-mail, photos and videos that our beautiful beaches have not been impacted.
Guest Review of Crescent Condominiums 7/21/10
Great time and the beach is still beautiful - no problems. We got great family pictures too on the beach! We are coming back!
Guest Review of Hidden Dunes 7/16/10
Beaches still great! We have been going to Hidden Dunes for years. The view of the beach was amazing.I thought because of the oil spill there would be damage, but everything still looked how I remembered. I would definitely recommend staying here, and look forward to trips back.
Via personal comments from Richmond Kemp, guest at Summerwind West in Navarre, 7/12/10
Mr. Kemp let our staff know how much he was enjoying his stay, stating that “The beaches are beautiful and open for business in Navarre.” We’re glad you enjoyed your stay, Mr. Kemp, thank you for choosing ResortQuest Northwest Florida!
Via YouTube 7/10/10 (http://www.youtube.com/watch?v=HPxAbrnyYsQ)
It was wonderful to see the ray swim by behind you at :44 seconds! Gives us hope.
Via personal comments from Bud & Cathy Manning, guests at Island Echos on Okaloosa Island 7/3/10Bud and Cathy came down to ResortQuest’s Island Echos front desk after speaking to our reservations department and being assured of ResortQuest’s “Worry Free Reservation” policy.Cathy stated “We love Island Echos. I have been coming to Island Echos for years but this is my husband’s first time (they are newly weds). We looked at your videos and want to support ResortQuest.We will be telling all our friends in Chattanooga TN what a wonderful time we had”.
Via email 6/25/10
Thanks, guys, for the great photos and videos. We are still planning to get to Ft. Walton Beach July 7--crossing our fingers that things don't get worse. You are doing a great job getting the message out about how the water changes daily, and how good the conditions are most of the time. It breaks my heart that you even have to do that. ResortQuest (and before that, Abbott Realty) have been there for me for about 20 years, so I'm doing everything I can to convince my family and our friends to keep the faith, wait and see, and make the best of this year's beach vacation.
Transcribed from live beach interview 6/21/10
We're meeting my wife's family here, they're from Louisiana, we're all the way from south Florida. We were hesitant to come but we saw you on the YouTube videos and said, OK well, I don't see black tar on the beach so we'll give it a try and it's been pretty clear since then. We're having a great time so far! Come down, it's clear, it's clean, everybody's out in the water swimming today, looks good!
Via Email 6/18/10
We had a beautiful time as always. We have been with ResortQuest for some years now and as always its wonderful. Threw the oil spill ResortQuest worked with us. Its sad to see our beaches in this condition but I wouldn't want to be no where else. May God bless our beaches and protect our marine life. J7 ILAND ECHOES ft Walton Florida. .....simply beautiful!!!we had a beautiful stay. But Mississippi here we come. .......
Via In-Person Interview from the Treasure Hunt Winner at Tidewater 6/17/10
I have thoroughly enjoyed my stay Tidewater! Amazing room with wonderful decor, so much space and a BEAUTIFUL master bath! Your location has great amenities with the Passport to Fun program through Resort Quest, all the indoor/outdoor pools, and arranged events. The kids LOVED Adam and the Kids Program/activities, and ... Thanks, the alts liked having dinner without the kids LOL. You have a wonderful facilities here and the BEST staff! Tidewater is the place to go for a no-worries relaxing vacation!
Via YouTube 6/14/10
Thank you for this great video of the great conditions!_
Via TripAdvisor 6/4/2010
We have always used Resortquest. Although I have read some not so stellar reviews on this forum about them I have personally never had a problem with them, they have always been easy to deal with so I figure if it isn't broke don't fix it. We are scheduled to arrive next Friday the 11th, I have contacted them 3 different times with my concerns and they will allow us to change dates or change locations with no penalty or if we should want to cancel they will refund our money (less a nominal fee of approx. $30) and this is all good up until the day we check in. Also if there are any beach closures they will refund all of our money or prorate it if we have been there a couple days and the beach closures occur while we are there.
Via TripAdvisor 6/4/2010
I will try to go with Resortquest in the future. It's good to know some companies have a conscience.
Via TripAdvisor 6/4/2010
ResortQuest will definitely have our business in the future, thanks for all the info. In fact, I am going to contact them this week and tell them how, through their devotion to customer service, they have picked up a new client. I feel like brightening their day, with all the frantic calls they are taking, they deserve to know their fairness is going to ultimately bring them more dollars.
Via email from owner 6/4/2010
I have been impressed with the level of activity and communication from RQ regarding the oil spill. I think it shows RQ’s strength and commitment to owners and business in NW Florida.
Via Twitter 5/25/10
I'm ready! I need a vacation at my beautiful beaches! They're still wonderful - no oil there!
Via email 5/24/10
I just want to comment about the beach pics you guys post online daily... it is such a relief to be able to log on every day and take a look at the beautiful beaches & water!!!My family will be leaving for Destin on Wednesday, May 26 and we are really looking forward to it!
Via in-person interview with 3 fellow travelers on Okaloosa Island 5/22/10
Friend 1 - "The only reason we came down here was because of your pictures".
Friend 2 - "We were very hesitant about coming here until we found out about the pictures put on the website everyday, we were worried about our trip, especially since this is my very first trip to the beach"
Friend 3 - "I have been coming here to this area for 14 years, with ResortQuest for 12. I called reservations every day and checked the pictures every morning at 5:30 when I got off shift; they eased my concerns a lot!"
Via email 5/21/10
Thank you and I love the pictures and the video on the site!
Via Twitter 5/19/10
Please spread the word: The Fla Gulf Coast is open for business! Follow @ResortQuestNWFL for info http://twitpic.com/1p5xmd
Via Twitter 5/18/10
RT @ResortQuestNWFL: RT @FLStateParks Florida’s beaches are UNAFFECTED by the #oilspill. Head to the beach, soak up the sun and enjoy ...
Via email 5/18/10
Dear Dawn (JTV): My mother in law is an avid fan of yours. Today we went to lunch and she told me that you mentioned you and your friends would not be able to take your annual trip to Destin. I just wanted to email you to tell you that the beaches here are still as amazing as ever. I am attaching a website that will show you current webcams of the beautiful beaches we have here. Our area is struggling to get the word out that we are not seeing effects of the oil spill on our beaches as of yet. I understand with all of the national media coverage how that could be assumed but now is a perfect time to visit the white sandy beaches of the Florida Gulf Coast. We want our visitors to come here and have a great time. http://www.resortquestnwfl.com/beach-photos.htm
Thank you for your attention,
Allyson (98.7 WYCT-FM)
Via Trip Advisor 5/11/10
One great site for updates on our beaches is at www.resortquestnwfl.com/beach-photos.htm. Iam personally checking that site out daily as I hope you will also. Good luck and I hope you have a great vacation, wherever you choose to go :)
Via Trip Advisor 5/11/10
...we tried Destin in 2009 and fell in love with SunDestin Resort (Resortquest). I am not solicting for Resortquest but I got the same email that "Frozen Tundra" posted and it was a relief. I had struggles of deciding what to do but our family really, really wanted to go back to SunDestin. Every ResortQuest employee I've talked to about oil policies has been very nice except one (a girl that was short and snappy), but I do have to compliment and send my highest regard to a guy named CODY from Resortquest that was very courteous and understanding of the concern. He deserves a Kudo for his effort to help. We are on our way in three days and I can't wait. My DIL has never been to FL at 24 years old...I want it to be a great experience for her! At least we can come with peace of mind now instead of feeling we are hostage if the oil does reach the beaches. We pray it doesn't.
Via email 5/11/10
That is good of you people to do this! I have been a repeat customer for over ten years and have always been satisfied with the accommodations and service. Thanks,
Via email 5/11/10
Great job keeping us informed - keep up the good work.
Via email 5/11/10
Thanks for being proactive about the oil spill and keeping us posted on the condition.
Via TripAdvisor 5/10/10:
BRAVO ResortQuest... That is the policy every company and owner in the area should adopt.... BRAVO! I hope they stay booked solid for years to come. They sound like a company with right priorities and attitude towards guests.
Via TripAdvisor 5/10/10:
I'm looking forward to white beaches, blue water and sunshine in the refuge of Destin in three more days! We're only staying for three nights and want to make the most of it. By the way, a shoutout to RESORTQUEST who has altered their cancellation policy and will allow refunds if the beaches close minus a nominal fee. Destin, here we come!
Via TripAdvisor 5/10/10:
I received the email from ResortQuest, what a relief to know that this company is offering this refund policy. We are staying at Silver Shells the week of June 12th. Hoping for the best since the airline tickets have been purchased long ago.
Via TripAdvisor 5/10/10:
We have also been very impressed with RESORTQUEST and how they've handled this situation. Initially they told us we could move further out to Panama City Beach but we've decide to stick with what we've got in the Fort Walton/Destin area. I'm glad to hear that they've jumped on board with willingness to refund or reschedule. Hopefully it will not be necessary as it will impact Resortquest as well with many cancellations and refunds. Hope everyone has an awesome trip and they get this thing under control soon!!
Via email 5/7/10:
Your company has great customer service which is why we continue to use your for our family vacation condo rentals. Let's hope and pray the oil slick misses Florida.
Via email 5/7/10:
Thank you so much! You have renewed my faith in good "customer service". If we have to cancel we will definitely just move our reservations to another site.
Via email 5/7/10:
I just want to Thank You all at ResortQuest!!! I have used you all periodically over the past 15 years and have never had a complaint. Today, I am simply amazed and must send kudos to you all for your extraordinary customer service! The Oil Spill has concerned my friends and I as we have planned an exciting all girls weekend to PCB. Now that you have sent us the email with the live pictures of the beach and even gone as far as videoing current vacationers with their opinions of the beach status...WOW! I love that! It really allows us as incoming vacationers to have peace of mind about the status and how ResortQuest will accommodate us in the unlikely event the beaches get closed. With Gratitude for exceptional Service,
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