Rental Policies
ResortQuest of Northwest Florida & Alabama Rental Policies
Rental Policies
Please take a moment to read the following important
information. It will be helpful when booking reservations with
ResortQuest Northwest Florida and/or Alabama Gulf Coast.
Check-in and Checkout
Check-in time is after 4:00 p.m.; checkout time is before 10:00 a.m.
Due to our high standards for cleanliness, not all units will be
ready for check-in promptly at 4:00 pm. We ask for your
patience and suggest that you have alternate plans available
between 4:00 and 6:00 p.m. in case the unit is not yet ready.
Direct Check In
Some units may offer the option for you to go directly to the unit
at time of arrival. If you make your reservation in one of these
units you will be required to make full payment 4 days prior to
arrival. We will require a credit card at time of booking to charge
prior to arrival. When full payment is made you will be emailed
a confirmation statement with your direct check in lock
combination. Direct check in will require you to have an email
address for notification. The check-in time for direct check-in
units is after 4PM; check-out is before 10AM.
Rates
Rates are subject to change without notice. The daily rate may
include fees to cover use of certain amenities at the property.
Higher rates apply to houses and holiday periods such as
Easter, July 4, Thanksgiving and Christmas. Monthly rates are
available at many properties on a seasonal basis. Please call for specific details.
Age Requirement
The individual making the reservation must be 25 years of age
or older and must occupy the rental property the entire term of
the reservation. Singles under 25 years of age are prohibited
unless accompanied by parent or legal guardian. Restrictions
may apply regarding the number of people that may
accompany a parent or legal guardian. Additional restrictions
may apply during the spring break vacation period. Chaperoned
groups are prohibited unless prior approval is given by the
ResortQuest Group Sales Department.
Reservation Fee
All reservations include up to a 6% reservations fee calculated
on total rent including amenity fee and clean fee. The reservations
fee is non-refundable. The reservations fee applies to
each separate "stay," even if multiple stays are booked
simultaneously. The reservations fee is automatically added to
a reservation and will appear as a separate line item in the
guest’s folio. The reservations fee is not charged to
extended-stay rentals (rentals over 28 days.) There is a $20
minimum reservations fee.
Clean Fee
Most rental units require a one-time departure clean fee to be
paid by the guest. The clean fee will also be required on monthly
reservations and will be applied to each unit booked. If you
are staying more than one month in the same rental unit the fee
will only be charged on your last month. The clean fee will cover
all normal cleaning required after your departure.
Security Deposit Protection
All Northwest Florida reservations have the benefit of CSA
Insurance Services’ Security Deposit Protection included in the
daily rate to cover minor damages that may occur during your
stay. If you are renting multiple units, the Security Deposit
Protection fee is charged for each rental unit. This insurance
plan covers unintentional damages to the rental unit interior that
occur during your stay, provided they are disclosed to management
prior to check-out. The policy will pay a maximum benefit
of $1500.00. Any damages that exceed $1500.00 will be
charged to the credit card on file. If, during your stay at one of
our Rental Properties, an Insured Person causes any damage
to real or personal property of the unit as a result of inadvertent
acts or omissions, the Insurer will reimburse the Insured for the
cost of repair or replacement of such property up to a maximum
benefit of $1,500. Certain terms and conditions apply. Full
details of the Security Deposit Protection coverage are contained
in the Certificate of Insurance or Insurance Policy. The
Security Deposit Protection can be purchased up to, and including
at, check-in. By submitting payment for this reservation,
you authorize and request CSA Travel Protection and
Insurance Services to pay ResortQuest directly any
amount payable under the terms and conditions of the
Security Deposit Protection. Please contact ResortQuest
directly if you do not wish to participate in this plan or
assignment.
Reporting Damage: Please note any damage to the rental unit
upon your arrival and report it immediately to our office to avoid
possible liability. If any loss or damage occurs during your stay,
you must notify us immediately in order for the Security Deposit
Protection to apply. We inspect every rental unit after each
guest’s departure; if unreported loss or damage is discovered
after your stay, we will charge your credit card. The Security
Deposit Protection fee is not charged to extended-stays (rentals
over 28 days.)
Pet Policy
We know you love your pets, but pets are permitted ONLY in
select pet approved properties with advance reservations and a
non-refundable pet fee, only exception is for service animals.
You must inform our reservations center or the check in location
directly prior to arrival if you intend to bring a pet to an eligible
unit.
Advance Payment
At the time of booking a credit card advance payment will be
required equivalent to fifteen percent (15%) of your total stay,
plus travel insurance, if purchased. The optional travel
insurance fee, provides you with protection from unexpected
events (see Vacation Rental Insurance below.) The advance
payment is due when your reservation is made. If payment is
being mailed in and not received within 7 days, the reservation
will be cancelled.
Methods of Payment
We accept Visa, MasterCard, American Express and Discover
credit cards. Other acceptable methods of payment include
personal check, cashier’s check, certified check and money
order. Make checks payable to ResortQuest. Please remember
to include your reservation number on your payment. All
payments must be paid in U.S. dollars. There is a $25 handling
fee for all returned checks. A credit card will be required at time
of booking for all reservations. A credit card will be required
upon check-in for incidentals and damages not covered under
the Rental Unit Damage Protection. No credit card fees will be
charged to guests.
Final Payment
Certain units and most homes require final payment to be
received no later than 60-120 days prior to arrival. All other
locations will require final payment no later than 4 days prior to
arrival. The credit card given at time of booking will be used to
charge the final payment prior to arrival .In the event of
cancellation for the units requiring final payment 60-120 days
prior to arrival, final payment is non-refundable unless the stay
is re-booked (see "Cancellation" below) or the renter has
purchased Travel Vacation Protection Insurance and the reason
for canceling is covered by insurance.
Cancellation
Cancellation will result in a loss equal to the advance payment
made (15% of the total due). Guests
covered under ResortQuest’s recommended travel insurance
are exempt from this loss if the reason for cancellation is
covered under the travel insurance. The travel insurance fee is
non-refundable.
Cancellations on day of arrival or early departures after checkin
will result in a 100% loss of amount of the rent.. The loss can
be avoided if: 1) ResortQuest's recommended travel insurance
was purchased and the reason for cancellation is covered under
the travel insurance policy; or 2) ResortQuest can re-rent the
unit for the full term of the original rental period, in which case
the guest will be charged a 10% rebooking fee in addition to the
reservations fee. The travel insurance fee is non-refundable.
If guest has to shorten their stay or change their unit within 14
days of arrival, normal cancellation penalties may apply,
whether travel insurance was purchased or not.
Refunds issued by ResortQuest will be issued no more than 30
days after departure date of original stay. Refunds are payable
to the renter within 30 days after the subsequent re-rent
payment has cleared our account. The renter will be entitled to
reimbursement of any fees paid to us for goods or services such
as golf packages to be procured from third parties on behalf of
the renter that have not been rendered or delivered to the renter
prior to ResortQuest Northwest Florida receiving the notice
of cancellation.
Larger homes and monthly stays have different minimum-stay
requirements, advance reservation, advance payment and
cancellation policies. These will be reviewed at the time of
reservation and confirmation.
Vacation Rental Insurance
ResortQuest partners with CSA Insurance Services to offer our
guests Vacation Rental Insurance Protection.
With Vacation Rental Insurance Protection, you will be covered
before and during your trip. Should you have a major medical
issue or experience trip interruption due to natural disaster, you
will be covered by contacting CSA through their claim process.
Guests may purchase Vacation Rental Insurance up to 72 hours
prior to arrival. However, guests opting not to purchase the
Vacation Rental Insurance, please be aware that no refunds will
be available for unforeseen developments such as illnesses,
natural disasters and the like; therefore, your trip investment
could be lost. This plan does not include stays of 30 days or
longer. The fee is non-refundable.
Monthly Priority
Three-month rentals or longer will be given priority during
the winter rate structure. Complimentary beach
chair/umbrella/video and other packages are not included in
monthly reservations.
Maximum Occupancy
The maximum number of guests per rental unit is limited at
most properties to four (4) persons in a one bedroom, six (6)
persons in a two bedroom and eight (8) persons in a three
bedroom. Other restrictions may apply.
Properties Require a Multiple-Night
Minimum Stay
Many rental units during busier seasons require a 3 night
minimum stay. During Holiday periods and times of limited
availability, a longer night minimum may be required. Many
vacation homes require a 7 night minimum stay. We reserve the
right to change unit assignments.
No Daily Maid Service
While linens and bath towels are included in the unit, daily maid
service is not included in the rental rate at most locations. We
suggest you bring beach towels. We do not permit towels or
linens to be taken from the units except to launder. An exchange
for additional linen is available at the check-in location for a
nominal fee.
Falsified Reservation
Any reservation obtained under false pretense will be subject to
forfeiture of advance payment; deposit and/or rental money and
the party will not be permitted to check in.
Parking Restrictions
Many rental properties prohibit the on-site parking of
recreational vehicles, personal watercraft (boats, trailers, jet
skis, etc.) and/or restrict the number of motorized vehicles per
rental unit. Ask your reservation agent to inform you of your
chosen property's parking regulations prior to making your
reservation.
Agency Disclosure
Agency Disclosure
ResortQuest serves as the agent and representative of all
owners of condominium units, town homes and houses in its
rental program and acts at all times in and for the best interests
of the owners.
Units for Sale
In the event a property that you are renting is listed for sale, we
may find the need to show the property during your visit. We will
make every effort to schedule the showing at a convenient time
so we do not disturb your vacation.
Terms and Conditions are subject to change without notice.
ResortQuest of NWFL & AL Rental Policies Oct. 09
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